Privacy policy
At Fendrix, we are committed to protecting your privacy and handling your personal data in a transparent and secure manner.
This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our site, we may collect the following information:
- Personal details (such as your name, email address, phone number, and shipping address)
- Payment information (processed securely via third-party providers)
- Device and browsing information (IP address, browser type, cookies, and usage data)
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you regarding your purchase
- Provide customer support
- Improve our website and user experience
- Send promotional emails (only if you opt-in)
3. Sharing Your Information
We do not sell your personal data.
We may share your information with trusted third parties only when necessary, including:
- Payment processors
- Shipping and logistics providers
- Marketing and analytics services
All third parties are required to handle your data securely and in compliance with applicable laws.
4. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
All payments are processed through secure, encrypted systems.
5. Cookies
We use cookies and similar technologies to:
- Enhance your browsing experience
- Analyse website traffic
- Personalise content and advertisements
You can manage or disable cookies through your browser settings.
6. Your Rights (UK & EEA Customers)
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent at any time
To exercise your rights, please contact us.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us: