Shipping policy
At Fendrix, we are committed to delivering your order in a timely and reliable manner.
Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been processed, you will receive a confirmation email with your shipping details.
Shipping Times
Estimated delivery times:
- United Kingdom: 5–10 business days
Please note that these are estimated delivery times and may vary depending on your location and external factors.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on your location and selected shipping method.
From time to time, we may offer free shipping promotions.
Tracking Information
Once your order has been dispatched, you will receive a tracking number via email.
Please allow 2–5 days for tracking information to update after dispatch.
Delays
While we aim to deliver within the estimated timeframe, delays may occur due to:
- High demand periods
- Courier or postal service issues
- Customs processing (for international orders)
Fendrix is not responsible for delays caused by external shipping partners.
Incorrect Address
It is the customer’s responsibility to ensure that all shipping details are correct.
If an incorrect address is provided, we cannot guarantee successful delivery or offer a refund.
Lost or Stolen Packages
Fendrix is not responsible for lost or stolen packages confirmed as delivered by the courier.
If you experience an issue, we recommend contacting the courier directly.
Contact Us
If you have any questions regarding shipping, please contact us: